Privacy Policy

1. Introduction & Overview

Welcome to GradeSpike!

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit and use our website at https://gradespike.com/privacypolicy (“Our Site”).

This policy applies to all platform users, including Admins, Teachers, Parents, and Students.

Last updated: May 2023.

2. Information We Collect

We collect personal data to provide and improve our online tutoring services. This includes:

  • Account Information: Full name, email address, phone number, physical address, and assigned role (Admin, Teacher, Parent, Student).
  • Academic & Professional Details: Teaching credentials, subjects, resumes, and qualifications submitted by Tutors/Teachers.
  • Billing Data: Payment transaction history and invoice details (payment processing is securely handled by third-party gateways).
  • Technical & Log Data: IP addresses, browser types, device identifiers, and page interaction metadata collected during site visits.

3. How We Use Your Information

Your data is used strictly for legitimate educational and operational purposes, including:

  • Connecting Parents and Students with qualified Teachers for online tutoring.
  • Processing advance billing, payments, and account balances.
  • Managing class timetables, rescheduling requests, and session notifications.
  • Generating third-party links (e.g., Zoom/Xoom) for live video classrooms.
  • Preventing platform abuse, resolving technical issues, and verifying user compliance.

4. Data Sharing & Third-Party Services

We do not sell, trade, or rent your personal information to third-party marketers. Data is shared only in the following scenarios:

  • Third-Party Live Session Providers: To deliver live classes, necessary user metadata (e.g., student display name or email token) may be passed to third-party video conferencing services like Zoom or Xoom.
  • Payment Gateways: Payment details are securely processed by integrated payment providers to finalize advance billing.
  • Legal Requirements: We may disclose data if required to do so by applicable laws, regulatory obligations, or court orders.

5. Data Security & Retention

We maintain appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration.

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal, accounting, and reporting requirements.

6. Your Data Rights

Depending on your region, you have the following rights regarding your personal information:

  • The right to request access to the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal account data, subject to legal retention obligations.
  • The right to opt-out of marketing or non-essential email notifications.

7. Cookies & Tracking

Our Site uses session and persistent cookies to preserve authentication states, store user preferences, and analyze website usage metrics. You can manage cookie preferences directly through your browser settings.

8. Children's Privacy (Students)

GradeSpike prioritizes the safety of minor students. Accounts for students under the age of majority must be created and supervised by a Parent or Legal Guardian. We do not knowingly collect information directly from minor children without verifiable parental consent.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer: